Privacy

What we collect

When you order, we collect your name, phone number and email, and for a delivery the recipient’s name, phone number and address, the card message and any notes for the florist. When you write to us through the contact form, we keep your name, email and message.

Card details are entered on Stripe’s secure form and go straight to Stripe. We never see or store your card number.

Why we use it

Only to prepare, deliver and charge for your order, to send your receipt, to contact you or the recipient about the order, and to answer your messages. We don’t sell your information, share it for advertising, or send marketing emails.

Who helps us

A few services run parts of the shop for us and handle your information only for that: Stripe (payments), Resend (order emails), Cloudflare, Fly.io and Neon (hosting the website and its database). Each is bound by its own privacy and security terms.

Cookies

We use only the cookies the shop needs to work: one that remembers your cart, and those Stripe uses to keep payments safe. There are no advertising or tracking cookies.

How long we keep it

We keep order records for as long as tax and accounting rules require, and contact messages for up to two years. Then we delete them.

Your choices

You can ask us for a copy of the information we hold about you, or ask us to correct or delete it, by writing to the email on our contact page or calling the number on our contact page. We’ll reply within 30 days. We may need to keep some order records where the law requires it.

This shop isn’t meant for children under 13, and we don’t knowingly collect their information.

Changes

If this notice changes, we’ll update it here and change the date below.